電話を受けた時の応答パターン。

こちら～です

• This is ABC Company.
• This is Naoto Ogawa of Tokyo Industry.
• This is the Export Department.

相手の名前・会社名を聞く

• Who is calling, please?
• May I ask your name?
• I’m sorry, you’re…?
• I’m sorry, may I ask your name?
• May I have your name, please?
• Could you tell me your company’s name, please?

用件を聞く

• What can I do for you?
• To whom would you like to speak?

保留にする

• Hold on, please.
• Please stay on the line.
• Could I put you on hold?
• Would you wait a moment, please?
• May I ask you to hold for a moment, please?